Support
Something not working, or a question about your account or billing? Write to us.
Write to hello@shardconnector.com. It helps if you include:
- the Google account you sign in with;
- the AI client you use, such as ChatGPT or Claude;
- what you asked it to do, and what happened instead.
Never send us your Obsidian password or your vault’s encryption password. We don’t need them to help you.
Things to check first
- Ask your AI client for the status of your vault. It tells you whether the vault is still syncing, and which files can’t sync.
- The setup page and the guides walk through connecting each client.
- To cancel or change your payment details, use Manage billing on your dashboard.
Ideas and feature requests
Post them on the feedback board.
About Obsidian
Shard Connector isn’t made or supported by Obsidian, so ask us, not Obsidian, about it. For problems with Obsidian Sync itself or the Obsidian app, contact Obsidian.